Simply email us using the contact us page using the drop down box select ‘Products’ or call us on 01246450366
Frequently Asked Questions
If I have a question about a product, who can I contact before I order?
On the day of my delivery, what time will my order be delivered?
Deliveries can be any time between 7am – 6pm.
When I place my order I am being charged for delivery. Why is this?
In order for us to give our customers a transparent costing system most of our prices are plus a delivery charge. The reason for this is quite simply that the delivery cost is subject to which item is ordered and the delivery destination. You will find however, that even when priced this way with delivery added to your overall purchase, Brick Slips Direct will still be very competitive.
Which payment methods do you accept?
The payment methods we accept are MasterCard and Visa debit & credit cards (including Visa Electron) as well as Delta, Maestro & Solo debit Cards. We also accept PayPal.
Will bulk items be unloaded with a crane?
No, all deliveries unless agreed to in writing will be unloaded via a pallet delivery vehicle and the use of a tail lift truck.
Will I be contacted before delivery?
If your item is on our standard delivery system then a member of the delivery team will contact you informing you of the delivery date. If this delivery date is not acceptable then let them know to arrange another more suitable day. Upon them informing you of the delivery day, you may ask them if they have an estimate time of arrival, although it is normally a 9am – 5pm delivery slot they may be able to give you an idea of the time of day or an am or pm delivery.
Will my order include a sales receipt?
Yes, you can print off a copy of your sales receipt once you have made your purchase online. We will also email you an order confirmation. Alternatively if you require one to be posted please contact us.
Will the delivery company carry the goods inside my property?
Due to insurance guidelines as well as transport restrictions, the delivery personnel are unable to enter private residences. The transport company are responsible for unloading your order from the delivery vehicle via a tail lift only. They are not responsible for lifting or carrying the goods once unloaded. Bulk items are kerbside delivery only.