1. Do you deliver anywhere in the UK?
Yes, we delivery all our products anywhere in the UK.
2. How long will delivery be?
We aim to delivery all items that are in stock within 10-12 working days.
3. On the day of my delivery, what time will my order be delivered?
Deliveries can be any time between 7am – 6pm.
4. Do you offer a timed delivery service?
We do offer a timed delivery service, however you would need to contact us to discuss this. There is a charge for this service.
5. Can my order be delivered to a different address?
Online orders can be delivered to a different address.
Telephone order can be delivered to a different address once passing relevant security questions.
6. When I place my order I am being charged for delivery. Why is this?
In order for us to give our customers a transparent costing system most of our prices are plus a delivery charge. The reason for this is quite simply that the delivery cost is subject to which item is ordered and the delivery destination. You will find however, that even when priced this way with delivery added to your overall purchase, Brick Slips Direct will still be very competitive.
7. Will I be contacted before delivery?
If your item is on our standard delivery system then a member of the delivery team will contact you informing you of the delivery date. If this delivery date is not acceptable then let them know to arrange another more suitable day. Upon them informing you of the delivery day, you may ask them if they have an estimate time of arrival, although it is normally a 9am – 5pm delivery slot they may be able to give you an idea of the time of day or an am or pm delivery.
8. Will the delivery company carry the goods inside my property?
Due to insurance guidelines as well as transport restrictions, the delivery personnel are unable to enter private residences. The transport company are responsible for unloading your order from the delivery vehicle via a tail lift only. They are not responsible for lifting or carrying the goods once unloaded. Bulk items are kerbside delivery only.
9. Will bulk items be unloaded with a crane?
No, all deliveries unless agreed to in writing will be unloaded via a pallet delivery vehicle and the use of a tail lift truck.